1. Are your current procedures/policies written using a consistent, well-structured format or template?
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2. Are your current procedures/policies easy to understand with little interpretation?
3. Were your current procedures/policies written as a result of a cross-functional team that represented the business from all responsible areas of your company?
4. Do your current documents use visual aids such as photographs and diagrams?
5. Are forms referenced in your current procedures/policies easy to find and view?
6. Do you have a procedure for writing new, or revised, procedures and policies?
7. Are adequate communication tools used to broadcast the existence of new, or revised, procedures/policies?
8. Do you have a formal process for users to recommend changes to your procedures/policies?
9. Do you have a plan to review possible revisions to your procedures/ policies on a routine basis?
10. If converting to an online system, do you have a clear plan for performing the conversion and for communicating the new system to your users?
11. Is there a communication and training plan in place to ensure information about the procedures/policies is continually distributed to the users of the procedures/policies?
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